Thank you for shopping at Arunstride. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.
You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that if your order has already been prepared for shipment or has been shipped, the cancellation cannot be processed, and you will need to follow our standard return procedure after receiving the item.
To cancel an order, please contact our customer service team immediately using the contact information provided at the bottom of this page. We recommend including your order number and the reason for cancellation in your request to help us process it more efficiently.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is approved, you will receive instructions on how and where to send your package. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).
After we receive your returned item and inspect its condition, we will process your refund. The refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution's processing time.
Please note that shipping charges are non-refundable unless the return is due to our error. If you received a gift and would like to return it, we will issue a refund in the form of store credit to the original purchaser.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take some time for the refund to be officially posted. If you've done this and still haven't received your refund, please contact us using the information below.
When contacting us about a missing refund, please have your order number and the date of your refund request ready. This will help us investigate the issue more efficiently. We will work with you and your financial institution to resolve any refund issues as quickly as possible.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Arunstride
Address: 2613 Thompson Street, Los Angeles, California
E-Mail: [email protected]
Phone: +1213-506-8917
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM PST, excluding major holidays.
